Transfree is a remittance service where our customer send money abroad and get paid in other currencies into their account or beneficiary account.
You can check our short video here
Or follow the steps below
For every new transfer you do, you can save the recipient detail by ticking the box 'save account' in the form transaction section. If you want to delete your recipient, open Recipient List tab, choose your recipient that you want to delete, and click on Delete button.
You can click on forget password in our website or apps. We will send you an email to reset your password.
Contact our customer support (email to firstname.lastname@example.org or WhatsApp +44 7490 090659) to let us know and resolve this issue. We will contact you in maximum 48 hours.
We will send the money to your account or recipient's bank account (account to account) as listed in your transaction detail.
Your money will arrive in about 1 working day, however it is possible that it will take longer due to time differences or other issues.
We suggest not receiving and send money to people you don't know. Transfree is not responsible for any losses due to money transfer to people you do not know. Transfree will always tell your booking number in our email (given via email when you do money transfer through us). If you think you may be the victim of an online scam, contact your local police service.
Yes. We made this service not only to get you a faster money transfer, but safer for your money transfer. We are doing it by sistem and through bank system with human verificator in between when needed.
Depend on your circumstances, we may be able to help you. Contact our customer support for more info (email to email@example.com or WhatsApp +44 7490 090659). Please keep in mind that some circumstances are not in our control.
You can pay to us by bank transfer (total amount will be specified in our email to you). We do not receive payment in cash since we need to know from where your money come from before we continue your transfer.
We may give you discount from time to time by sending promotional email to you.
No, we don’t have any physical outlet. We only do transactions by bank transfer for now. We might be able to do cash deposit in the future time, and we will notify about it in our platform.
We will ask you to present your official identity depending on your location and your transfer destination. Official ID or driver license and your passport (if your current country is not your home country). Also a photo of you holding your ID to know that you are the real person who sign up.
Verifications are needed to protect your money and also for us to comply with regulations such as Anti Money Laundering, Counter Funding Terrorism etc.
The sort code, which is a six-digit number, is usually formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. Please refer to your destination bank in UK.
Bank Identifier Code (sometimes called SWIFT) is used in many countries around the world. It contains information about the receiving country, bank and branch. The BIC/SWIFT is either 8 or 11 digits long and includes numbers and letters. Please refer to your destination bank.
Your transfer limit depends on regulations in your current location and your transfer destination. We will contact you if your amount exceeding limit allowed in your destination country. Sometimes we will ask the nature of your transfer to comply with anti money laundry regulations especially for transfer amount exceeding regulations.
For now we have GBP, EUR, and IDR. We are in the process of expanding our currencies list.
We will send your transfers status via email when it is being processed and after your money is arrives at its destination. Or you can check your order detail via our web and apps. If you need to know more about your transfer status, feel free to contact our customer support by email firstname.lastname@example.org or WhatsApp +44 7490 090659
We could reject your transfer request when we decide your transfer is high-risk transaction according to regulations and our AML-CFT procedures.
Please contact our Customer Service by email (email@example.com) or WhatsApp (+44 7490 090659) as soon as possible
We can't transfer money to some country that we see as high-risk country. Until we get a safe channel to high-risk country, we will not process any transfer to some countries.
No. Our operational hour is Monday - Friday : 10.00 - 18.00 UTC+7
No at the moment. But we will do a reasonable effort to response for every inquirie out of operational hour subject to the urgency and importance of the issue
Cut off time is the time at which we stop sending the money in that particular day. It means that transaction made before cut off time will be processed in the same day and most likely will arrive in the same day also. Transaction made after the cut off time will arrive in the next working day.
Yes, our cut off time is 12.30 UTC+7
You can directly contact us by email (firstname.lastname@example.org) or WhatsApp (+44 7490 090659) for any complaint or other issue that happen during your transaction. We will get back to you in maximum 1 working days, and for some urgent issue that need immediate action we will do reasonable effort to solve the issue.
No. Each time a customer want to make a transaction order, it is a mandatory for the customer (sender) to send the money from their own bank account. If in any condition we receive the money from a different name or different person, Transfree will do a refund and ask for the customer to re-transfer the money again from their account.
Our website is operate everyday, 24/7 include bank holiday or weekend. But our system is offline during this time and we can't process your transfer in weekend or bank holiday. Each transaction made during this period will be processed in the next working day.
Read about how Transfree works here
Please contact our Customer Service by email (email@example.com) or WhatsApp (+44 7490 090659)
We will contact you if you want to refund your cancelled transactions. Or you can get in touch with our Customer Service (email firstname.lastname@example.org or WhatsApp +44 7490 090659). Please save your transaction information so we can verify your refund. When refund verification is done, we will refund your money back to your bank account in maximum 48 hours. Notes : Please be aware that you can't refund a transaction if its already processed.
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Transfree is a trademark of PT. Pelita Transfer Nusantara. Registered in the Directorate General of Intellectual Property of the United Kingdom